Tony Karrer suggests going for the small wins, specifically by taking the following steps:

  • “implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application
  • at first have it only editable by the authors
  • then open it up to edit the FAQ and Common Issue pages by your help desk
  • and then open up editing to end-users
  • and to more pages”

hmmm