Comments on: ASTD Big Question: Working effectively with subject matter experts

By: Mollybob

Mollybob — Wed, 23 Sep 2009 13:15:25 +0000

I used to work with IT SMEs on a regular basis as part of my job too, and I found exactly what you did. Unfortunately all we had was email, so that didn’t help with the silos. I can’t emphasise enouhg how important a good relationship was with them, most of them were really good to me because I tried to get along with them and respected that they had different priorities to what I did.

By: gminks

gminks — Tue, 22 Sep 2009 22:27:39 +0000

Amanda – on the Learning Circuits Blog: http://learningcircuits.blogspot.com/

By: amandallen

amandallen — Tue, 22 Sep 2009 20:26:54 +0000

where do you find these “big questions?”

By: [Blocked by CFC] Virginia Yonkers

[Blocked by CFC] Virginia Yonkers — Sat, 05 Sep 2009 20:10:23 +0000

I noticed you didn’t talk about being in on the development process, but I assume from your post that you are there learning as a product is developed. It is hard to go to an expert just before a product is launched (probably the busiest time of the product development process), and ask questions about the product. But if you have been informed during the creation process, you have a much better understanding of the product. I know this is how it works with my husband’s organization. By the time there is a new upgrade, he knows what the trainers are going to need in terms of his expertise. It also makes it easier to have those targeted questions.