I’ve been thinking about this post for a long time. I’m noticing that many businesses will set up a community for their customers, but the community never makes it any further than the customer support stage. My Verizon example I bought an HTC Incredible phone from Verizon. I’ve had Verizon service for years and years, [...]
Tag archives for customer service
The power of Twitter (or how Twitter fixed my vacation fail!)
For those of you who may have missed my tweets and Facebook updates, I’ve been on vacation this week. We rented a condo on the Gulf of Mexico in my hometown (I’ve learned that staying with family sorta negates the restful feeling vacation gives you). The drive down was pretty uneventful. Once we checked into [...]
category: twitter
